Call Us: 555-555-1234

Please note: Use this return address and form only.

  • All warranties begin from date of purchase from Insight Instrument.
  • No refund or returns after 90 days from date of purchase.
  • Ensure correct components are ordered to avoid inspection & recertification charges of $100 per probe, $100 on transducers/sensors/harnesses and 25% of purchase price on kits.

Return Form

Open this form on your computer and fill it out, and then print this form and include it in the box with your instrument.
You do not need to call us for an RMA number.

Return Form PDF Click Here

For product, service, and support information or assistance:

In the unlikely event that the GEM fails to give good service, please check electrical power and circuit breakers. 
The GEM is a reliable and sensitive instrument, often unusual indications on the GEM are traced to wiring or sensor problems. If trouble persists, please refer to the GEM Installation Manual Troubleshooting section for some common faults and remedies. If you need more help phone or email Insight technical support.

All Orders: or call 905-871-0733 ask for Sales
All Tech Support: or call 905-871-0733 ask for Tech Support
 Why Choose Insight: or call 905-871-0733 ask for Marketing
For Accounting: or call 905-871-0733 ask for Accounting

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.

Send your inquiries to:

Attention: Insight Instrument Corporation
599 Industrial Drive
Fort Erie, Ontario / Canada
L2A 5M4

Customer Care:


Saturdays, Sundays and federal holidays please leave a message. 
A customer representative will contact you within 24 hours of the first business day.