Call Us: 555-555-1234
Call Us: 555-555-1234

  • All warranties begin from Date of Purchase from Insight Instrument.
  • No refund or returns after 90 days from Date Of Purchase.
  • Ensure that correct components are ordered to avoid Inspection & Recertification charges of $100 per Probe, $100 on Transducers/Sensors/Harnesses and 25% of purchase price on kits.

Fax  return form  to 
or  Email  return form  to
Option 1 - Open form on computer, fill out, print, fax or scan and email.
Option 2 - Download PDF, reopen PDF form in Acrobat Reader X or better to fill out sign and save.
Then Submit Form for emailing or attach PDF in a email to
Submit will want to send PDF to your drafts folder in your email showing email with filled out PDF attached ready to send to “Hit SEND” and that’s it.


Return Shipping Address:

Use this return form -

Return Form

Option 1


PDF Click Here

Option 2


PDF Click Here

Watch "How To" - Video


Canada - Insight Instrument Corp. 599 Industrial Drive Fort Erie, ON, Canada L2A 5M1

For product, service, and support information or assistance:

In the unlikely event that the GEM fails to give good service, please check electrical power and circuit breakers. 
The GEM is a reliable and sensitive instrument, often unusual indications on the GEM are traced to wiring or sensor problems. If trouble persists, please refer to the GEM Installation Manual Troubleshooting section for some common faults and remedies. If you need more help phone or email Insight technical support.

Email: Click On or copy and paste email into your mail program. (Hotmail, Yahoo, etc.)

All Orders: or call 905-871-0733 ask for Kim

All Tech Support: or call 905-871-0733 ask for Jim

 Why Choose Insight: or call 905-871-0733 ask for Brian

For accounting:


We will respond to you within 24 hours, during regular business hours.

All email correspondence is completely confidential.

Send your inquiries to:

Attention: Insight Instrument Corporation

599 Industrial Drive

Fort Erie, Ontario / Canada

L2A 5M1

Customer Care:


Saturdays, Sundays and federal holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.